Returns and Exchanges Instructions - Chic Empire Australia

Returns & Exchanges

All products sold by Chic Empire are covered by manufacturer's warranty. Warranty claims are handled in accordance with Australian Consumer Law and consumer guarantees. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au. In the event of items being faulty or not as ordered please contact us.

Where the item is faulty or not as ordered, we will provide a replacement/repair at no cost to the customer.

We will make arrangements with you for the return of the product. The delivery time for replacing the product will be the same as stated for the original order.

Please note that additional delivery charges will apply in all exchange/refund circumstances. All returns and cancellations are subject to a 20% administration fee.